Terms and Conditions

Terms and Conditions

Shipping Locations
Elap Mobility ships anywhere in the UK including England, Northern Ireland, Scotland, via Parceline.

Shipping Rates
Please select the shipping rate for the area which you live in. Please be aware that it costs more to ship to Scotland, Northern Ireland, Scottish Highlands & the Scottish Islands. For Republic of Ireland,other European & rest of World addresses please contact us for shipping costs.

Delivery Time
Orders typically take 5-7 business days to reach the customer.
In the event that your order cannot go out in the above mentioned time. You will be contacted immediately with the reason for the delay. You can either cancel the order or wait for shipment. In the event that we cannot reach you to make a delivery we will reattempt to deliver for up to one week at which time we will return the order and charge you a 10% restocking fee.

VAT Exemption
Most of our products are VAT exempt for the personal use of elderly and long term disabled persons and as such we do not include VAT in our quoted prices. As a recognised supplier we are able to supply a simple online form qualification, no Doctors letters or other such documentation is necessary. To claim VAT exemption on a purchase simply complete the VAT exemtion box in the payment detail screen and enter the reason in the text box. You may purchase on behalf of another person (mother, father etc) but this must be stated in the box, i.e. purchased on behalf of............who has......etc.

Please see our VAT Information page for further details.

Payment
Goods must be paid in full prior to despatch. Place your order online by using our secure encrypted shopping basket and simply pay with any leading Visa MasterCard or debit card.

14 day Return Policy
We want you to be completely satisfied with your purchases and offer a 14 day customer satisfaction guarantee. If for any reason you are not satisfied with the product, we accept returns under the following circumstances:
 Product is unused, clean and not damaged (unless damaged during delivery)
 Must have original packaging and materials, i.e fit for resale.
 Unless the product shipped was different than the one ordered, or you received a damaged order, you will be responsible for paying return shipping costs.
Restocking Fees:
There are no restocking fees except for all Motorised Wheelchair, Electric Scooters, Lift Chairs and Wheelchair Cushions, which have a 10% restocking fee

Cancellations
We work hard to see that our products ship quickly. If you cancel your order after it has already shipped we consider it a return and the above policies apply.

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